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Technical Support (Thai Speaker) (#925,651,915) 

Job offer #925,651,915 in Malaysia

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Job Descriptions: • Utilize “P.A.I.R.” concept: Probe, Analyze, Isolate and Resolve, as a roadmap for troubleshooting the problem, driving the call to resolution. • Diagnose and provide a path to resolving inquiries related to all aspects of the appropriate Program. This includes hardware, software, networking, and interactions with the host computer and applications. Responsibilities: • Responsible for handling technical-support and support related questions for Client customers and partners • The candidate shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer • Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction • Accurately logging all interactions via Client’s Contact Management System • Achieve call center metrics as defined by the Supplier • Recognize and adjust support approach to accommodate all levels of customer’s experience • Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs • Communicate positively with team members, customers, and other partners • Escalate issues to the appropriate department according to Client’s Procedures

Details of the Client Company

Name of the Client
Conduent Business Service Malaysia Sdn Bhd
Company Description
Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Number of Employees
101 - 1000

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location
Malaysia
Posted
2018-04-16

Job Requirements

Minimum Educational Qualification
Bachelor's degree
Languages known
English  (Expert)
Thai (Expert)

Recruitment Company Details

Consultant
Tentacle Technologies




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    Gigajob-ID
    925,651,915
    Posted
    5 days ago
    Short-Link
    https://ng.gigajob.com/925651915.html
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    This ad was matched 8 time(s) in Gigajob search results
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    This ad was viewed 2 time(s) by Gigajob users