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Quality Assurance Manager (#1,334,331,318) 

Job offer #1,334,331,318 in Lagos (Lagos), Nigeria

A client is looking to fill the role of a Quality Assurance Analyst.
Job Requirement:
 Candidate must possess degree in BA/bsc/HND
 At least 2 years work experience in a contact centre.
 Candidate must reside in Lagos.
 Professional qualification is an added advantage.
 Problem analysis and problem solving skills.
 Attention to details and accuracy.
 Knowledge of customer service principles and practice data collection and ordering tell a friend feedback

Responsibilities:
 Analyzes/audits service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the call centre.
 Proper sampling of the phone calls and then report the results of the study
 Performs mock calls with new hires post-training to determine readiness for moving into support develops and conducts targeted group coaching sessions for analysts that address service
 Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.

Deadline is 13th February, 2019.

Job Details

Employment Status
Full time
Type of Salary
Salary plus bonus
Job Location
Town
Lagos
Population
9,968,000
Post Code
NGA-110102
State
Lagos
Country
Nigeria
Posted
2019-02-11

Job Requirements

Minimum Educational Qualification
Bachelor's degree
Professional Experience
2 Years
Languages known
English  (Expert)

Recruitment Company Details

Consultant
U-Connect
Name of the Contact Person
Vivian Nwogu




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