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Customer service (#1,283,033,393) 

Job offer #1,283,033,393 in Lagos (Lagos), Nigeria

Customer Service Representative Job Description
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.
Job functions:
Open and maintain customer accounts by recording accountinformation
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results asneeded
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactivecommunication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customer.

The Company

Company Name
FALCONS CONCEPT
Company Description
FALCONS INITIATIVE
We are a world class leading brand that specializes in recruiting, and training of personnel into organizations.
Number of Employees
11 - 100

Job Details

Employment Status
Full time
Type of Salary
Salary plus bonus
Job Location
Town
Lagos
Population
9,968,000
Post Code
NGA-110102
State
Lagos
Country
Nigeria
Posted
2019-01-09

Job Requirements

Minimum Educational Qualification
Bachelor's degree




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  • Statistics for this Job Listing

    Gigajob-ID
    1,283,033,393
    Posted
    14 days ago
    Short-Link
    https://ng.gigajob.com/1283033393.html
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