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Customer Service Representative (#1,304,598,133)
Job offer #1,304,598,133 in Kaduna (Kaduna), Nigeria
Communicates with customers through various channels. Processes customer orders/changes/returns according to established department policies and procedures. Resolves customer complaints via phone, email, mail, or social media. Maintains a positive, empathetic and professional attitude towards customers at all times. Manages and prioritizes multiple concerns simultaneously.· Partners with the sales team to meet and exceed customers service expectations. Gives advise on company information. Takes payment information and other pertinent information such as addresses and phone numbers. Provides appropriate and correct information to incoming customer order ,status and product knowledge requests. Maintains positive attitude, even when faced with misplaced criticism or frustration. Uses approved channels to reach out to customers and verify account information.
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